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General Conditions & Privacy Policy

General conditions

The general terms and conditions apply to all business relations between Wayuco and its customers. By placing an order you confirm that you have read and agree to the terms and conditions. The mere inspection of our website is non-binding and does not constitute a legal relationship

1- Use of Wayuco.ch site and services

1.1 License to use the web and services of wayuco.ch

Wayuco offers a limited, revocable license to use their services in accordance with the General Conditions of Use. This license does not include the right to collect or use information from the site for purposes prohibited by wayuco.ch, competing with wayuco.ch, creating graphics based on the contents of wayuco.ch, or saving a copy of the site.

1.2 Services offered by third parties

Wayuco.ch uses the services of other companies, such as delivery companies, to carry out certain services. wayuco.ch does not have any control over these third parties or their services, nor does wayuco.ch have any responsibility for incidences which may arise through the contracting of these third parties.

2- General rules

2.1 Prohibited use:

You may not attempt to cause any damage to the site or services of wayuco.ch. For instance, and this list is neither complete nor exhaustive, you may not: Obstruct the services of wayuco.ch using a virus or other programs designed to cause damage to any hardware or software. Modify or create versions of any technology used on wayuco.ch. Use any type of script, robot, or technology to monitor the site. Collect emails or other information through emails through the services of wayuco.ch. Impersonate another person or entity.

2.2 Conditions of purchase:

At wayuco.ch we are especially concerned with security and guarantee the confidentiality of the data provided by our customers. We promise to give you the best service and the best online experience.

  1. System of sale:

To complete a purchase, the user must send an order online using the checkout process designed for that purpose. Please check out the step by step information on how to order.

  1. Applicable taxes:

The prices of the products at wayuco.ch include Value Added Tax (VAT) unless otherwise specified. Taxes are broken down in the cart, estimate and order summary

  1. Method of payment:

When ordering, the customer must pay by means of paypal or Credit card. Only this way will the order be finalized and pass to schedule the delivery. In certain cases and to prevent possible fraud, wayuco.ch reserves the right to request customers use a specific payment method.

  1. Shipping method, costs, and time:

Wayuco.ch sends its orders through different transport companies. The shipping price is automatically calculated at the time you request an estimate or complete your order and it´s calculated based on the order’s weight and destination. Consult our shipping info page for more detailed information on shipping time by country of shipment. Delivery times vary depending on quantity ordered and countries were the shipment must be made. Please consult the delivery Timelines page for the expected delivery times. It is possible that for one reason or another, an order may suffer certain delays in delivery, due to stock shortages, prior customer confirmation, etc. In any case wayuco.ch shall deliver the products at the shipping address indicated by the customer in the shortest possible time according to the usual delivery timelines and shipment time and in any case, always within thirty (30) calendar days from the date on which the order was made. Delivery times may be altered by extraordinary incidents during transport or by difficulties encountered while delivering merchandise. Wayuco can not accept any responsibility for delays caused by the transport agency, but is committed to replace within a reasonable period any merchandise which has been damaged or lost by said agency.

3- Return policy:

At wayuco.ch we want to provide you easy returns. You will find our return policy in section ” “Return/Refund policy” in subparagraph Buying Guide .

In case you need assistance to proceed to make a return, you can write to info@wayuco.ch with all questions you want to be solved.

4- Rights of wayuco.ch:

4.1 Monitoring.

wayuco.ch reserves the right (without assuming the responsibility) to monitor the transactions and communications on this site. If Waycuo determines, at their own discretion, that a user has broken or may break a condition in the General Conditions of Use or said transaction or communication is inappropriate it may cancel or restrict the access of said user, without further responsibility for the implicated parties.

4.2 Modifications of service:

Wayuco reserves the right to modify the distribution, organization, and appearance of the site and the services offered, and can change or suspend its services and/or prices without advance notice and without further obligation.

 4.3 Cancellation of contract:

Kukuxumusu, at its discretion and with or without notice, may:

  1. a) Suspend or limit the use of wayuco.ch for a specific user, or close down an account.
    b) Remove any content from the servers and directories of kukuxumusu.com.
    c) Prohibit the use of wayuco.ch services.

 4.4 Communication sent by users.

wayuco.ch reserves the right to use material and communications sent by users in: questions, comments, forums, ideas, and contests; for marketing and other promotional acts, without considering these communications confidential.

5- Technical requirements Wayuco App

Wayuco is not responsible for the non-functioning of the augmented reality technology on smartphone with an operating system other than Android nor that they do not meet the minimum technical requirements (Android version 4.1 Jelly Bean (2012) and 1 Gb Ram).

6- Link Policies:

Wayuco.ch is not responsible for those websites or files that can be accessed through hypertext (links) available on these pages, given that said linked pages are the responsibility of their respective owners. This site, therefore, neither approves nor endorses products, services, content, information, data, files, or any other type of material on those pages and does not control nor is responsible for the quality, legality, reliability, nor usability of the information, contents, or services found on linked sites which are outside kukuxumusu.com. In the event that it is deemed appropriate or that a competent body declares illegal the data on a linked site, ordering its withdrawal or denying access, or it having been declared injurious, and we have been notified expressly of the relevant decision, the relevant links will be immediately removed.

7- Limitation of responsibilities:

Wayuco does not accept responsibility for any injury or damage of any nature that may be caused by lack of availability or the continued operation of wayuco.ch

8- Applicable law and jurisdiction:

These General Conditions are governed by Swiss law. If the purchase of products is made by an Individual, for the resolution of any disputes, the parties agree to submit, at their choice, and waiving any other jurisdiction that may be entitled, to the courts and tribunals with jurisdiction over the Customer.

If the purchase of products is made by a Company, for the resolution of any disputes, the parties agree to submit, at their choice, and waiving any other jurisdiction that may be entitled, to the courts and tribunals with jurisdiction over the Wayuco.

Privacy Policy

This Privacy Policy governs the manner in which Wayuco collects, uses, maintains and discloses information collected from users (each, a “User”) of the www. wayuco.ch website (“Site”). This privacy policy applies to the Site and all products and services offered by Wayuco.

1- Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

2- Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

3- Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4- How we use collected information

Wayuco collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

5- How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

6- Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

7- Changes to this privacy policy

Wayuco has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8- Your acceptance of these term

By using this Site, you signify your acceptance of this privacy policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

9- Discount codes

Only one discount code may be used per transaction on eligible items. Codes cannot be combined with other offers.

10- Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


Via da scima 21B,  6528, Camorino, CH